One address, read by a person.
No ticket system and no bot. Say which of the four below applies and you will get a straight answer.
We aim to reply within two working days, and within 30 days for data requests, which is the limit we hold ourselves to in the privacy policy.
What to say
Four kinds of messageQuestions about the app
How something works, whether it fits your course, or something that looks wrong.
Include: What you were doing and what you expected instead.
Schools and classrooms
Running Juror with a class, several teachers, or a whole department. There is nothing to buy.
Include: Your school, roughly how many students, and when you want to start.
Data and deletion
See what we hold about an account, correct it, export the work, or delete it entirely. Parents and guardians may ask on behalf of their child.
Include: The email address on the account, and whether it was created through a school.
Reporting a problem
Model output that should not have been produced, something unsafe in a class, or a security issue.
Include: Enough detail to reproduce it. For a security issue, please tell us before telling anyone else.
Before you write
Read the terms first?
The two documents answer most of what arrives in the inbox.